Effective Date: 16 July 2021
Thank you for using https://doubtlet.com/ We strive to provide high-quality educational content, videos and services to our valued users. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting and obtaining refunds for payments made on our website.
1.Eligibility for Refunds
1.1 Digital Products: Refunds are applicable to digital products, such as online content, courses, e-books, or downloadable resources, purchased directly from our website.
1.2 Services: Refunds are applicable to service fees, such as online tutoring sessions or consulting services, purchased directly or indirectly from our website or any of our social media page.
2. Refund Requests
2.1 Timeframe: Refund requests must be submitted within 1 days from the date & time of purchase in particular time zone.
2.2 Contact Information: To request a refund, please contact our support team at [email protected] or https://doubtlet.com/contact/ .Include your full name, purchase details, and a clear explanation of the reason for your refund request.
3. Refund Evaluation
3.1 Assessment: Each refund request will be assessed on a case-by-case basis. We reserve the right to refuse a refund if we determine that the request does not meet the eligibility criteria stated in this policy.
3.2 Non-Refundable Products and Services: Certain products and services may be non-refundable. These may include subscription fee & live sessions but are not limited to, customized content, personalized coaching, or one-time access to live sessions. Such exclusions will be clearly stated on the product or service description page.
3.3 Unused Services: If you have purchased a service package and have not utilized any of the services, you will not be eligible for any refund upon request
4. Refund Process
4.1 Refund Amount: Approved refunds will be issued for the amount paid at the time of purchase, minus any applicable transaction fees or charges incurred by the payment gateway
4.2 Refund Method: Refunds will be issued using the same payment method used for the original purchase. If this is not possible, alternative arrangements will be made in coordination with the user
4.3 Processing Time: Refunds will be processed within 7 working days of approval. Please note that the actual refund arrival time may vary depending on the payment method and financial institution involved.
4. Modifications and Amendments
4.1 Policy Changes: We reserve the right to modify, amend, or update this Refund Policy at any time without prior notice. The revised policy will be effective upon posting on our website.
4.2 Notification: Any significant changes to this Refund Policy will be communicated to users through prominent notices on our website or via email.
Please note that this Refund Policy is an integral part of our overall Terms of Service https://doubtlet.com/terms-and-conditions/. By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this policy.
If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected]. We are here to assist you.
